Networks

How do I know if White Cloud Internet Service is available at my location? 

To find out if White Cloud can service your particular location, please call 208-736-2960 to speak with a service representative. The representative will ask for your address to determine if we will be able to provide our LTE Internet service to your location. Topography and natural/unnatural surroundings may inhibit our ability to provide service to certain locations.

What speeds and pricing does White Cloud offer? 

White Cloud offers many different speeds and prices to suit your individual needs. LTE technology is a more efficient way of transmitting and receiving information than other forms.

My internet is not working. What can I do to fix this? 

There are many factors that could play into why your internet is not working. Many of which are easily resolved by following the simple troubleshooting steps below.

1. Ensure that there is power going to your router and to our power supply (Yes, these are two different pieces of equipment). If you do not have a power outage, make sure the power cords for the devices are plugged in to a functioning power outlet and that the outlet is not connected to a switch that might be turned off.

2. If you are sure that there is power to both pieces of equipment, you may have to reboot them. Please follow these instructions to reboot your router and our power supply. Please follow the instructions carefully and make sure that the appropriate cables are connected properly and seated fully as shown in the diagram.

3. If the internet is not working after following the previous steps, you may have to reboot your computer, tablet or gaming console.

This step can resolve a variety of issues.

If you are still having problems connecting to the internet, it could be perhaps that your router is having issues. Please check your router manual for proper operation of the router.

If you are still experiencing issues after following these steps, please call our technical support team at 888-959-0222, Monday thru Friday 8:00 to 5:30, and Saturday from 9:00 to 5:00 (Mountain time).

How much does White Cloud charge for a service call?

White Cloud does not charge for a service call during regular business hours if the issue is a problem with White Cloud equipment (does not include router issues).

Issues that are not a White Cloud problem will be charged at $95 per hour during regular business hours. If the service call is after regular business hours, and the customer does not wish to wait until the following business day, then a $120 per hour charge will be applied. Weekend and holiday service calls will be charged at $120 per hour. Regular business hours are Monday thru Friday, 8:00 am to 5:00 pm.

Enterprise/Commercial accounts will not be charged for service calls.

I need a router and I am not sure what to purchase?

White Cloud has one model of small router that we lease ($8.00 per month + tax). This router covers up to about 800 square feet.

We also have one model of larger router that we lease ($12.00 per month + tax). This router covers up to about 2000 square feet.

If your house is larger than 2000 square feet, we have one mesh router system that we sell for $200.00 + tax. This router system covers up to 5000-6000 square feet.

If you are wanting to purchase your own wireless router, make sure your purchase is a “Wireless Router” and NOT a “Wireless Modem” or “Wireless Modem/Router”. The unit we place on the outside of your residence has a modem built into it, so you only need to purchase a “Wireless Router”.